Opportunity: Director of Sales & Marketing

Hotel:  Hilton Los Angeles Culver City

A fantastic opportunity to join HHM - a growing company of 240 hotels & resorts.  Come be a part of the excitement!

The Director of Sales & Marketing of the Hilton Los Angeles Culver City will develop and execute strategic sales plans through direct sales, marketing, e-commerce channels, and community partnerships. Optimize group and catering sales and achieve guest satisfaction in accordance with established guest service and sustainability standards.

We’re seeking someone with creativity and high energy who comes with passion for uncovering new business, rethinking old strategies, and connecting interpersonally with clients both inside and outside the organization.  The ideal candidate has proven results in achieving revenue goals while also providing exceptional client service with clients, vendors and other team members.

Potential Career Path

Area Director of Sales & Marketing - Regional Director of Sales & Marketing – Vice President of Sales

• Sales Incentive Program (uncapped potential)
• Medical, Dental and Vision Health Insurance
• 401(k) Company Match
• Free Basic Life Insurance
• Paid time off (Vacation / Sick / Paid Holidays)
• HSA Spending Account
• Dependent Care Spending Account
• Employee Assistance and Wellness Program
• Commuter Transit and Parking Benefits
• Hilton and HHM Employee Travel Discounts
• Technology Reimbursements

Essential Job Functions

• Strives to achieve personal, team booking, and hotel revenue goals.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
• Use internal and external resources and data to develop strategic plans to incorporate all business segments.
• Understand sales and business processes, support corporate and hotel goals and contribute to enhancement of customer value.
• Identify customer business requirements and craft customer offers, which result in increased revenue share for the hotel.
• Achieve annual hotel revenue goals as agreed upon and established in the annual budget.
• Analyze banquet event orders, to ensure that all room set-ups, equipment, supplies, staffing and menus meet/exceed customer's expectations.
• Monitor achievement of objectives for the sales team and take appropriate action to correct shortfalls versus the annual budget and/or forecast.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
• Conducts creative, thoughtful, and impactful site inspections.
• Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
• Articulate and leverage the benefits of the hotel to close sales opportunities.
• Prepare and maintain a current annual marketing plan with measurable and specific initiatives detailed to maintain and grow each business segment.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Accept leadership responsibilities by modeling proper selling techniques, effective development of others and commitment to industry, and personal development.
• Handles client concerns and obstacles. Partners with department leaders to resolve issues and gain client satisfaction.
• Develop effective presentations (orally and written) where ideas, opinions, recommendations and conclusions are clearly understood.
• Travel locally to conduct outside calls, promote the hotel, and review competition.
• Recommend, implement, monitor, and control the banquet budget and coordinate with event budgets to maximize revenue and minimize expenses.
• Develop and implement, in conjunction with sales and convention services, special packages, and create new menus and themes within corporate guidelines.
• Monitor and control the maintenance of the meeting space and equipment to protect hotel assets and ensure a safe work environment.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• Previous sales experience in a Hilton branded hotel preferred.
• Proficient in use of Excel, Word, Delphi and access database tools.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching stooping kneeling, or crouching.
• Moderate travel between hotel and client’s locations required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It