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Guest Service Agent

Moxy South Beach

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Posted September 18, 2022

Guest Service Agent

Moxy South Beach

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Steps from the sand on Washington Ave., the stylish and playful Moxy South Beach celebrates Miami’s cosmopolitan culture, with the dining, drinking, and co-working options modern travelers crave. Check into one of 202 sun-drenched guestrooms, catch some rays at the 2 pools and nearby Moxy Beach Club, and explore the many indoor-outdoor spaces. Six dining & drinking venues from Miami’s uber-popular Coyo Taco Group include Marisquería Como Como, a seafood restaurant & raw bar, open-air rooftop restaurant Serena, sexy mezcal lounge Mezcalista, and rooftop bar The Upside.


Address

915 Washington Avenue
Miami Beach, FL 33139

Rooms

202 Rooms

Moxy South Beach

Miami Beach, FL