In-Room Dining Supervisor

Oversee IRD team operations to ensure daily functions are being met and Forbes standards are being followed. 

Potential Career Path

Outlet manager – Restaurant Supervisor/Restaurant Manager or Front Office Supervisor

Essential Job Functions 

• Develop training and test for both server and coordinator position in In-Room Dining
• Point person for all new hire training
• Ability to manage several tasks at a time and communicate orders to the In-Room Dining Servers. 
• Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements. 
• Abide state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communication to the immediate shift supervisor.
• Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly. 
• Complete shift side work as outlined in the hotel’s operating policies and procedures.
• Perform cash handling responsibilities in accordance with company policies and procedures.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. 
• Perform other duties as requested by management. 

AM Supervisor Responsibilities:

Ordering/Receiving & Inventory

• AM Supervisor is to not just plan for the day but for the week. They are to communicate with Purchasing Director and F&B Director for needs. 

• Examples above just a coordinator: Tea Kettles & Cords, Dog Bowls, Ice Buckets/Lids & Tongs, Wine Buckets, linen, ect. 
• Food/Bev/Paper Pars for traditional weekends and long weekends, holidays. 
• Confirm all items received or not available in pass down
• Creating weekly inventory of above items and submit to FB Director weekly & we will order together.

Amenities

• PM Supervisor will maintain the book but AM supervisor will have written SOP for amenity sheet & Req. making. 

IRD Coordinators & Servers

• Point Person for AM Training
• Daily Breaks must be taken and finding coverage for server breaks
• Forbes Training/Testing of staff is continuous 
• Work with Manger for Daily meeting (quick and informative)

PM Supervisor Responsibilities:

Ordering/Receiving & Inventory

• Communicating with AM Supervisor what is needed for depleted items in PM 
• Work with Stewarding director to maintain all pars of silverware, plates, glasses. Communicate all items that need to be reordered, keep high stock of, ect.

• Creating weekly inventory of above items and submit to FB Director weekly & we will order together.

Amenities

• Amenity Standard Book – What are the Amenities, set up w/ pictures, where we place in the rooms, how we ring them up, how we tip out, what gets charged to the room/guests & what gets charged to the house
• Work with FD Director & FB Director to create official verbiage for all amenities in process and the process as a whole.
• Update/maintain SOP
• Be Creative – What could we change?

IRD Coordinators & Servers

• Point Person for PM Training
• Daily Breaks must be taken and finding coverage for server breaks
• Forbes Training/Testing of staff is continuous 
• Work with Manger for Daily meeting (quick and informative)

Work Environment and Context 

• Work schedule varies and will include working on holidays and weekends. 
• Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

The Joule is a revitalized 1920s neo-Gothic landmark building set in the heart of Dallas’ central business district. With dramatic art installations, unique retail boutiques, a world-class spa, clever design, award-winning food and drinks and some of the best service in town, The Joule is seen as the city’s cultural epicenter. Adjacent to the Dallas Arts District and the flagship Neiman Marcus, the hotel is perfectly positioned when guests finally do venture out of the hotel’s communal embrace.