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Clef d'Or Concierge

The Joule

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Posted June 23, 2022

Clef d'Or Concierge

The Joule

Overview

Opportunity:  Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Potential Career Path

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

Essential Functions

  • Warmly greet and acknowledge guests, proactively offering assistance.
  • Provide information about local attractions and events. 
  • Make travel arrangements.
  • Make dining and other reservations, and obtain tickets for events.
  • Receive, store, or deliver luggage or mail.
  • Pick up and deliver items or run errands.
  • Carry out unusual requests, such as searching for hard-to-find items or services.
  • Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits and wear protective safety equipment.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent.
  • Previous customer service experience required or equivalent training.
  • Knowledge of the local community, attractions and events.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

The Joule is a revitalized 1920s neo-Gothic landmark building set in the heart of Dallas’ central business district. With dramatic art installations, unique retail boutiques, a world-class spa, clever design, award-winning food and drinks and some of the best service in town, The Joule is seen as the city’s cultural epicenter. Adjacent to the Dallas Arts District and the flagship Neiman Marcus, the hotel is perfectly positioned when guests finally do venture out of the hotel’s communal embrace.


Address

1530 Main Street
Dallas, TX 75201

Phone

(214) 748-1300

Rooms

160 Rooms

Website

The Joule

The Joule

Dallas, TX