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Banquet Manager - Off-Site Events

The Joule

The Banquet Manager will plan, organize and develop the banquets operations and processes with the primary objectives to meet guests’ expectations, as well as financial targets. This is a hands-on role being involved in the day-to-day running of the operations. This role will be working in-house, supervising banquets operation while providing support to the off-site catering operations, providing catering services for a number of venues downtown.

Posted May 28, 2022

Banquet Manager - Off-Site Events

The Joule

Overview

Banquet Manager

The Banquet Manager will plan, organize and develop the banquets operations and processes with the primary objectives to meet guests’ expectations, as well as financial targets. This is a hands-on role being involved in the day-to-day running of the operations. This role will be working in-house, supervising banquets operation while providing support to the off-site catering operations, providing catering services for a number of venues downtown.

Essential Job Functions

  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
  • Maintain positive guest relationships and ensure banquet functions are executed in accordance with guest specifications.
  • Work closely with the catering department to address service deliver or communication gaps.
  • Supervise and visually inspect the set-up of function rooms to ensure cleanliness and proper inventory.
  • Oversee serving staff to ensure that all federal, state, local and corporate regulations and policies are adhered to in the serving of alcoholic beverages.
  • Oversee the management of events and off-site catering operations
  • Liaise with suppliers and clients to ensure the smooth running of the off-site operations
  • Ensure that Hersha’s cash handling policies and procedures are followed by all banquet staff in cash handling positions. Abide by all Hersha accounting policies and practices to ensure SOX compliance.
  • Enter billing information into point of sale system in order to generate a final guest check.
  • Check staff attendance according to schedules, and adjust and reassign server stations, as necessary, in order to provide quality service during functions.
  • Set and maintain service standards through continued training of core staff utilizing in service meetings.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Bachelor’s Degree preferred.
  • 3 to 5 years Banquet experience required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, alternate shifts and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

The Joule is a revitalized 1920s neo-Gothic landmark building set in the heart of Dallas’ central business district. With dramatic art installations, unique retail boutiques, a world-class spa, clever design, award-winning food and drinks and some of the best service in town, The Joule is seen as the city’s cultural epicenter. Adjacent to the Dallas Arts District and the flagship Neiman Marcus, the hotel is perfectly positioned when guests finally do venture out of the hotel’s communal embrace.


Address

1530 Main Street
Dallas, TX 75201

Phone

(214) 748-1300

Rooms

160 Rooms

Website

The Joule

The Joule

Dallas, TX