Opportunity:  Social Media Manager

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
• Develop and present monthly social media strategy for both restaurant outlets.
• Present analytics on social media performance on a monthly basis.
• Develop monthly programming for pool area and present strategy.
• Manage and create social media calendar.
• Measure success of social media campaigns as present reports.
• Attend daily and monthly management meetings as needed.
• Stay up to date with the latest social media best practices.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments while reporting directly to F&B Director.
• Create and help manage influencer campaigns.
• Serve as community liaison helping connect the hotel to the surrounding areas, including the University of Miami.
• Activate Paseo area for events.
• Work hand in hand with hotel marketing team to create content that is informative, appealing and in line with hotel branding.
• Assist in events as needed in order to create content.
• Monitor SEO and web traffic methods.
• Report on set KPIs.
• Attend Community and Outside Events as liaison for Thesis Restaurants as needed.
• Help Management create event programing for Restaurant outlets.
• Create campaigns for promotion of Restaurant related events.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Position Requirements

• At least 3 years of progressive experience in a hotel or a related field; college degree and proven track record of content creation.
• Supervisory experience required.
• Must be proficient in Windows and Microsoft Office, Adobe is a plus.
• Flexible schedule and able to work long hours as required. Some holidays may be required.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at amending social media strategies.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain high standards of personal appearance and grooming.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.

Work Environment and Context

• Work schedule varies and may include occasionally working on holidays, weekends.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
• Moderate travel between hotels and client’s locations required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.