Menu

Guest Service Agent

Hotel Milo Santa Barbara

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Posted June 11, 2021

Guest Service Agent

Hotel Milo Santa Barbara

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Hotel Milo takes inspiration from Santa Barbara’s most prolific hotelier, Milo Potter, whose magnificent Potter Hotel put this picturesque coastal destination on the map. One of the most centrally located beach hotels in Santa Barbara, Hotel Milo’s lovely 2.5-acre property includes Ambassador Park, a beautiful lawn framed by iconic California palm trees that once served as the grand entrance to the Potter Hotel. Built in the traditional Spanish-style architecture that reflects this city’s rich colonial history, this classic Santa Barbara hotel steps from the beach features 122 charming guestrooms, as well as a beautiful courtyard with outdoor pools and gardens.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Address

202 West Cabrillo Boulevard
Santa Barbara, CA 93101

Phone

(866) 547-3070

Rooms

122 Rooms

Hotel Milo Santa Barbara

Santa Barbara, CA