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Host - Outlook Kitchen and Lookout Rooftop

The Envoy Hotel, Autograph Collection

Greet and escort guests to restaurant and cocktail tables in accordance with established guest service and sustainability standards in Outlook Kitchen & Bar and Lookout Rooftop Bar.

Posted June 3, 2021

Host - Outlook Kitchen and Lookout Rooftop

The Envoy Hotel, Autograph Collection

Overview

Opportunity:  Host/Hostess

Greet and escort guests to restaurant and cocktail tables in accordance with established guest service and sustainability standards in Outlook Kitchen & Bar and Lookout Rooftop Bar.

Potential Career Path

Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor

Essential Job Functions
  • Meet and greet guests as they arrive, offer choice of seating, escort to dining or lounge table and present menu.
  • Check in Igloo and Icebox reservations, explain current beverage minimums, time limits, and everchanging governmental mandates. 
  • Maintain proper control of the dining room and rooftop.
    • To include but not limited to:
    • Clearing of items from previous guests
    • Controlling the number of entrants in the elevator
    • Answering phones
    • Taking in-room dining orders
    • Processing gift card requests
    • Wiping of menus and service areas
    • Offering assistance to front desk in high traffic times
  • Assist as needed or requested with service. 
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform Open Table and Tablelist updates as needed for seating of new guests.
  • Perform other duties as requested by management.

Position Requirements

  • High school diploma or equivalent.
  • Previous customer service experience preferred.

Work Environment and Context

  • Work schedule varies and will include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Address

70 Sleeper Street
Boston, MA 02210

Phone

(617) 338-3030

Rooms

136 Rooms

The Envoy Hotel, Autograph Collection

Boston, MA