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In-Room Dining Attendant

The Envoy Hotel, Autograph Collection

Retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Posted June 5, 2021

Part Time

In-Room Dining Attendant

The Envoy Hotel, Autograph Collection

Overview

Opportunity:  In-Room Dining Attendant

Retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Potential Career Path

In-Room Dining Supervisor – Assistant Restaurant Manager – F&B Manager/Director

Essential Job Functions

  • Ensure necessary inventory of food and beverage and other supplies within budget and cost requirements. 
  • Abide state, federal and corporate liquor requirements pertaining to serving alcoholic beverages.
  • Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
  • Report all communication to immediate shift supervisor.
  • Manage and monitor product quality, service and guest satisfaction, resolving any issues accordingly. 
  • Set up and deliver food and beverage orders.
  • Conduct floor sweeps and retrieve food and beverage trays.
  • Set up and deliver VIP amenities.
  • Service hospitality suites in accordance with banquet event orders and established policies and procedure.
  • Complete shift side work as outlined in the hotel’s operating policies and procedures.
  • Perform cash handling responsibilities in accordance with company policies and procedures.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school diploma or equivalent.
  • Previous food service experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Address

70 Sleeper Street
Boston, MA 02210

Phone

(617) 338-3030

Rooms

136 Rooms

The Envoy Hotel, Autograph Collection

Boston, MA