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Bell Person

Winter Haven Hotel, Autograph Collection

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. 

Posted February 23, 2021

Bell Person

Winter Haven Hotel, Autograph Collection

Overview

Opportunity:  Bell Person

Greet guests with a warm welcome at hotel entrance and provide services related to the transportation and storage of luggage and provide other guest services. 

Potential Career Path

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Essential Job Functions

  • Load and unload luggage carts.
  • Tag and store luggage.
  • Escort guest to hotel rooms.
  • Provide an overview of guest room, hotel services and amenities. 
  • Make deliveries to guest rooms.
  • Assist guest with room changes.
  • Stock pantry when necessary.
  • Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
  • Perform house attendant functions when staff shortages occur. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma preferred.
  • Previous customer experience required or equivalent training.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Designed by acclaimed architect Albert Anis, the Winter Haven’s glamorous façade was first unveiled on Ocean Drive in 1939.  Originally crafted as a simple yet sophisticated ocean front hotel, much of the historic soul and elegance of the Art Deco movement remains today.

Located on a quiet corner steps from the beach at 1400 Ocean Drive, the Winter Haven is a heavenly hideaway where architecture is the star.  A unique escape cleverly disguised as a hotel, the hotel’s exclusive location allows guests the opportunity to stay on South Beach’s most famous and energetic street, yet escape to one of 71 welcoming guestrooms.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Address

1400 Ocean Drive
Miami Beach, FL 33139

Phone

(305) 531-5571

Rooms

71 Rooms

Winter Haven Hotel, Autograph Collection

Miami Beach, FL

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