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Guest Service Agent

The Whitney Hotel

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Posted February 19, 2021

Guest Service Agent

The Whitney Hotel

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

A refined gem among Boston boutique hotels, The Whitney welcomes guests to a calming retreat where uncomplicated luxury resides. Rooms are restful enclaves that provide a chic place to sleep, while the hotel’s social spaces serve everything from coffee to cocktails. Inspired by our namesake, Henry Melville Whitney—an American Industrialist and founder of the West End Railway Company —attention is paid to the smallest of details, from lush gardens by Matthew Cunningham down to interiors by Ealain Studio.

With the help of the architects at Boston-based Hacin + Associates, we have created a new cult favorite of the neighborhood—a timeless classic with urban flair. Blending in seamlessly with Beacon Hill’s black-shuttered townhouses and fashionable boutiques, The Whitney is an unexpected find where guests are indulged and instantly at home.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Address

170 Charles Street
Boston, MA 02114

Phone

(866) 486-5577

Rooms

66 Rooms

The Whitney Hotel

Boston, MA