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Operations Manager

SpringHill Suites Williamsburg

Manage operations including but not limited to: complimentary breakfast service, housekeeping, and front office in accordance with established guest service and sustainability standards.

Posted June 30, 2020

Operations Manager

SpringHill Suites Williamsburg

Opportunity:  Operations Manager

Manage operations including but not limited to: complimentary breakfast service, housekeeping, and front office in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager - General Manager

Essential Job Functions

  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Ensure quality standards of complimentary food service stations are maintained. 
  • Assist Front Desk Manager & Front Office Supervisor in creating Front Office Schedule.
  • Manage labor and food cost expenses to fit within budgets and/or updated forecasts.
  • Position will work shifts covering front desk and cleaning rooms as needed.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Work as Manager on Duty, when necessary.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school diploma or equivalent.
  • 1 to 2 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Address

1644 Richmond Road
Williamsburg, VA 23185

Phone

(757) 941-3000

Rooms

120 Rooms

SpringHill Suites Williamsburg

Williamsburg, VA