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Gallery Host

Hotel 48Lex

Act as host providing guests with a full range of individualized service during hotel stay.

Posted August 14, 2019

Gallery Host

Hotel 48Lex

Opportunity: Host

Act as host providing guests with a full range of individualized service during hotel stay.

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Greet, register, and assign rooms to guests of the hotel.
  • Verify customers' credit, and establish payment method.
  • Make and confirm external reservations for dinner, entertainment, and transportation.
  • Compute bills, collect payments, and make change for guests.
  • Answer hotel phone and handle guest requests and inquiries.
  • Transmit and receive messages, using telephones or PMS system.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Perform bookkeeping activities, such as balancing accounts.
  • Serve food in guest rooms upon request, ensuring a positive in-room dining experience.
  • Act as a private lounge host.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits and use required safety equipment.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience required or equivalent training.
  • Dynamic, engaging and passionate personality with the ability to multi-task.

Work Environment and Context

  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Address

517 Lexington Avenue
New York, NY 10017

Phone

(212) 838-1234

Rooms

116 Rooms

Website

Hotel 48Lex