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Housekeeping Manager

The Rittenhouse

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Posted May 8, 2019

Housekeeping Manager

The Rittenhouse

Opportunity:  Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
  • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
  • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
  • Prepare schedules based upon occupancy and assign duties to associates.
  • Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner. 
  • Prepare required paperwork pertaining to departmental functions.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
  • Maintain departmental expenses in line with budget as described by General Manager.
  • Ensure compliance with specific brand standards.
  • Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • One year previous housekeeping supervisor experience required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Address

210 West Rittenhouse Square
Philadelphia, PA 19103

Phone

(215) 546-9000

Rooms

118 Rooms

Website

The Rittenhouse