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Part Time Spa Concierge

The Rittenhouse

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Posted March 13, 2019

Part Time

Part Time Spa Concierge

The Rittenhouse

Opportunity:  Spa Concierge 

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Lead Spa Concierge - Spa Operations Manager - Spa Director

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Receive and resolve guest complaints, elevating to management if necessary. 
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s Earth View program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • College degree or comparable work experience.
  • Previous customer service experience or equivalent training required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Address

210 West Rittenhouse Square
Philadelphia, PA 19103

Phone

(215) 546-9000

Rooms

118 Rooms

Website

The Rittenhouse