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Concierge

The Rittenhouse

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Posted January 9, 2019

Concierge

The Rittenhouse

Opportunity:  Concierge

 

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Potential Career Path   

Front Desk Supervisor – Guest Service Manager – Assistant General Manager

 

Essential Functions

  • Warmly greet and acknowledge guests, proactively offering assistance.
  • Provide information about local attractions and events. 
  • Make travel arrangements.
  • Make dining and other reservations, and obtain tickets for events.
  • Receive, store, or deliver luggage or mail.
  • Pick up and deliver items or run errands.
  • Carry out unusual requests, such as searching for hard-to-find items or services.
  • Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. 
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits and wear protective safety equipment.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent.
  • Previous customer service experience required or equivalent training.
  • Knowledge of the local community, attractions and events.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

 

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Address

210 West Rittenhouse Square
Philadelphia, PA 19103

Phone

(215) 546-9000

Rooms

118 Rooms

Website

The Rittenhouse